30-day money-back guarantee
Papaya Privacy Co. offers a 30-day money-back guarantee on The Privacy Pentest. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to both one-time assessments and monthly subscription payments.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net with the email address you used at checkout, or contact our support team at ram+privacy-pentest@papayacomply.ai and we will help you through it. You will need your order reference or the email used for the purchase.
Refunds for subscriptions
Monthly subscriptions can be cancelled at any time, and cancellation takes effect immediately: you stop being billed and lose access to subscription benefits right away. Any subscription payment made within the last 30 days is covered by the money-back guarantee above.
How refunds are processed
Approved refunds are issued to your original payment method by Paddle, the Merchant of Record for all our orders. Depending on your bank or card issuer, it can take a few business days for the refund to appear on your statement.